Politique de remboursement

Last updated: October 20, 2026

90-Day Happiness Guarantee

Your happiness matters to us. Contact us within 90 days of receiving your order, and we will review your request and work with you toward a resolution under this policy. To start a request, email info@petcap.net with your order number and the reason for your request.

Personalized items and return eligibility

Every PetCap product is personalized and cannot be resold. We do not accept physical returns for buyer’s remorse or a customer-provided input error, including an incorrect photo, name, or customization choice. Please review your order details and artwork proof carefully.

Because these cases are not eligible for a physical return, no return method or return-shipping fee applies to them.

Return shipping costs

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Damaged or incorrect items

If your item arrives damaged or is different from what you ordered, email a photo and your order number to info@petcap.net. We will replace the item at our cost. Do not send the item back unless we ask you to. If we require a physical return, we will provide a prepaid return label and cover the return shipping cost.

Cancellations

• You may cancel within 24 hours of placing your order for a full refund.
• After 24 hours, if artwork has already begun, we may retain approximately $20 as a partial artwork fee and refund the remaining amount because custom artwork cannot be reused.
• Once you have approved your artwork proof, your order enters production and can no longer be cancelled.

Refund method and timing

If a refund is approved, it will be issued to the original payment method within 3–5 business days.

Holiday and carrier delays

During busy holiday periods, we will do our best to communicate estimated delivery timing. We do not issue refunds solely for delays caused by adverse weather, carrier disruption, or other unforeseen circumstances outside our control.